T: 01728 663454

Juniper Barn B&B Terms and Conditions

Check Availability

We look forward to welcoming you to our bed & breakfast and our accommodation can sleep a maximum of 6 guests plus children. All bookings are subject to our booking terms and conditions.  Please read these carefully, and you can also download a copy here.
 
Main points:
  • check-in from 4.00pm, check-out by around 11.00 am
  • all rooms are non-smoking
  • children over 12 years old are welcome in their own room. 
  • except for assistance dogs, we are unable to accept pets
  • a deposit equal to the first night's stay is payable to guarantee a booking

The Small Print

Arrival and Departure

Check in is from 4pm (you can collect a key earlier by arrangement).
Please vacate your room by 11.00 am on the morning of departure.


Reservations and Deposits

A deposit equal to the first night's stay is required to guarantee your booking. 


Payment

The full balance must be paid on the morning of departure.  We accept payment by cash, cheque (accompanied by a bankers card), BACS, credit/debitcard and Paypal.  Accepted cards: Visa Debit/ Delta, Visa Credit, Maestro / Switch, Mastercard – no charge.
Bookings made online may be subject to differing terms and conditions in force at the time of booking. This is to protect your security in carrying out the booking and providing credit card details over the internet.


Cancellation by the Guest

We try to be as sympathetic and helpful as possible if you need to cancel your booking due to unforeseen circumstances.  In the event of a cancellation up to 7 days prior to the scheduled date of arrival, your deposit will be refunded, less a handling charge of £10.  If you cancel your reservation within 7 days of the scheduled date of arrival, you will lose your deposit.  Guests failing to arrive, without notification, may be liable for a charge equivalent to the total reservation price.  If we are able to re-book the room/s, we will reimburse you in full less a handling charge of £10.

We advise that you take out a suitable insurance to cover against unexpected costs such as cancellation fees. In addition, we may take legal action, through the Courts, to recover any outstanding debts.

Cancellation by Us

In the unlikely event of it becoming necessary for us to cancel a booking, we will contact you immediately. Any payments made will be refunded in full.


Car Parking

Car parking is available for guests' use. Cars are parked at owner's risk.


Damage and Breakages

Please take care of our home. You are responsible and liable for any breakages or damages which you cause to the accommodation or its contents. Please report these as soon as they occur especially if you accidentally spill something – it's much easier to clean if we know what it is and act quickly. We do not normally charge for breakages, but we reserve the right to charge for repair, cleaning, replacement or making good if the damage is significant.


Data

Some of the data gathered during the course of a booking may be held on computer. We would like to hold this data after your visit to be able to inform you of future offers. If you would prefer us not to hold this information please let us know.


Access and Keys

We regret that our bed and breakfast accommodation is unsuitable for wheelchairs and please take care as there are uneven floors and low beams.  Access to Willow Room is via an outside staircase.  With the exception of Willow Room, access to the main building and your room is between 4.00 pm and 11.00am.  You have full responsibility for the keys provided for the duration of your stay. Lost keys will be charged at £10.00 per set.


Liability

We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees whilst acting in the course of their employment.


Lost Property and Missing Items

We are happy to return items that have been left following departure. There will be a minimum charge of £5.00 to cover postage and packaging. We reserve the right to charge for missing items.


Pets

With the exception of assistance dogs, we are unable to accommodate pets at Juniper Barn.


Prices

We reserve the right to change our prices at any time. This does not affect bookings already made.


Special Dietary Requirements

We are happy to cater for special dietary requirements.  Please notify us of these in advance.


Smoking

Smoking is NOT permitted within any part of Juniper Barn Bed and Breakfast, Church Farm or its garden.

 

Termination Policy

We reserve the right, at its discretion, to terminate, without notice, an individual's stay where deemed necessary through unacceptable behaviour or as a result of actions which are likely to endanger or offend others (Please note that non-compliance of our non-smoking policy may constitute termination). In such circumstances any outstanding account must be settled, no refunds will be made.


Wi-Fi and Mobile phone

By using our Wi-Fi Service you automatically agree to the terms and conditions of use in force at the time. These will be displayed in the Guest Information Folder within your room.  Mobile phone signal is often weak in this area and on request you are welcome to use the house phone for emergency calls. 

We reserve the right to amend these terms and conditions at any time.
This agreement is governed by the laws of England and the parties hereto submit to the non-exclusive jurisdiction of the English courts.


© Juniper Barn Bed and Breakfast, Church Farm, Rendham, Saxmundham, Suffolk IP17 2AZ
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